Bonjour,
Voila j'ai commandée mon TE le 11 septembre, aujourd'hui nous sommes le 16 et je commence a inquiété (j'ai pris bussness, livraison en 3-5 jours)
Ayant un traker je le consulte sur la poste sachant qu'il passe par celle ci ne voyant rien j'appelle laposte et me réponde qu'il on reçu l'ordre mais pas l'objet...
J'envoie ensuite un email a amazon uk et me réponde comme quoi il s'excuse du délais et l'on transmis a leur centre de livraison ou je ne sais quoi bref je vous linkerai l'email plus tard puisque je suis passer par un pote pour le commandé
Donc voila j'aurai besoin de votre aide sachant que je suis une bille en anglais pour les appelé
Bref j'ai le sentiment que sa n'arrivera jamais et de m'avoir fait entuber 145 euros
Gros probléme de livraison Amazon UK
-
lilseng
- stick de plastique
- Messages : 46
- Inscription : 21 juin 2009, 12:20
Gros probléme de livraison Amazon UK
"Sinon, crois-moi, des gars qui jouent comme au japon, y en a plein en par chez nous. Mais ils font pas forcément des tournois.
Ils passent leurs vie en salle d'arcade et ça leur suffit."
Ils passent leurs vie en salle d'arcade et ça leur suffit."
-
lilseng
- stick de plastique
- Messages : 46
- Inscription : 21 juin 2009, 12:20
Re: Gros probléme de livraison Amazon UK
L'email de confirmation comme quoi il m'envoie bien
Dear Customer,
>
> Greetings from Amazon.co.uk,
>
> We are writing to let you know that the following item has been sent to:
>
> **********
> **************
> ************
> *****
>
> using La Poste.
>
> Your tracking number is ********. You can use this number to track
> the delivery status of your order online by visiting Your Account at
> http://www.amazon.co.uk/your-account. For more information about tracking
> your order please visit our Help Page at http://www.amazon.co.uk/tracking.
>
> For more information about delivery estimates and any open orders, please
> visit: http://www.amazon.co.uk/your-account
>
> Your order ********* (received September 10, 2009)
> -------------------------------------------------------------------------
> Qty Item Price Shipped Subtotal
>
> ---------------------------------------------------------------------
>
> Amazon.co.uk items (Sold by Amazon EU S.a.r.L.):
>
> 1 Mad Catz Xbox 360 Street F... £116.19 1 £116.19
>
> Shipped via La Poste
>
> -------------------------------------------------------------------------
> Item Subtotal: £97.15
> Shipping and handling: £4.98
> VAT: £20.02
>
> Total: £122.15
>
> Payment Total: EUR 144,06**
>
> This completes your order.
>
> Your right to cancel:
> At Amazon.co.uk we want you to be delighted every time you shop with us.
> Occasionally though, we know you may want to return items. Read more about
> our Returns Policy at: http://www.amazon.co.uk/returns-policy/
>
> Further, under the United Kingdom's Distance Selling Regulations, you have
> the right to cancel the contract for the purchase of any of these items
> within a period of 7 working days, beginning with the day after the day on
> which the item is delivered. This applies to all of our products. However,
> we regret that we cannot accept cancellations of contracts for the
> purchase of video, DVD, audio, video games and software products where the
> item has been unsealed. Please note that we are unable to accept
> cancellation of, or returns for, digital items once downloading has
> commenced. Otherwise, we can accept returns of complete product, which is
> unused and in an "as new" condition.
>
> Our Returns Support Centre will guide you through our Returns Policy and,
> where relevant, provide you with a printable personalised return label.
> Please go to http://www.amazon.co.uk/returns-support to use our Returns
> Support Centre.
>
> To cancel this contract, please pack the relevant item securely, attach
> your personalised return label and send it to us with the delivery slip so
> that we receive it within 7 working days after the day of the date that
> the item was delivered to you or, in the case of large items delivered by
> our specialist couriers, contact Amazon.co.uk customer services using the
> link below within 7 working days after the date that the item was
> delivered to you to discuss the return.
>
> http://www.amazon.co.uk/contact-us
>
> For your protection, where you are returning an item to us, we recommend
> that you use a recorded-delivery service. Please note that you will be
> responsible for the costs of returning the goods to us unless we delivered
> the item to you in error or the item is faulty. If we do not receive the
> item back from you, we may arrange for collection of the item from your
> residence at your cost. You should be aware that, once we begin the
> delivery process, you will not be able to cancel any contract you have
> with us for services carried out by us (e.g. gift wrapping).
>
> Please also note that you will be responsible for the costs of collection
> in the event that our specialist courier service collect a large item from
> you to return to us.
>
> As soon as we receive notice of your cancellation of this order, we will
> refund the relevant part of the purchase price for that item.
>
> Should you have any questions, feel free to visit our online Help Desk at:
>
> http://www.amazon.co.uk/help
>
> If you've explored the above links but still need to get in touch with us,
> you will find more contact details at the online Help Desk.
>
> Note: this e-mail was sent from a notification-only e-mail address that
> cannot accept incoming e-mail. Please do not reply to this message.
>
> Thank you for shopping at Amazon.co.uk
>
> -------------------------------------------------
> Amazon EU S.Ã .r.L.
> c/o Marston Gate
> Ridgmont, BEDFORD MK43 0XP
> United Kingdom
> -------------------------------------------------
>
> ** Amazon Currency Converter is provided by Amazon Services Europe SARL.
> Click https://www.amazon.co.uk/gp/tfx/t-and-c.html for terms of use.
Dear Customer,
>
> Greetings from Amazon.co.uk,
>
> We are writing to let you know that the following item has been sent to:
>
> **********
> **************
> ************
> *****
>
> using La Poste.
>
> Your tracking number is ********. You can use this number to track
> the delivery status of your order online by visiting Your Account at
> http://www.amazon.co.uk/your-account. For more information about tracking
> your order please visit our Help Page at http://www.amazon.co.uk/tracking.
>
> For more information about delivery estimates and any open orders, please
> visit: http://www.amazon.co.uk/your-account
>
> Your order ********* (received September 10, 2009)
> -------------------------------------------------------------------------
> Qty Item Price Shipped Subtotal
>
> ---------------------------------------------------------------------
>
> Amazon.co.uk items (Sold by Amazon EU S.a.r.L.):
>
> 1 Mad Catz Xbox 360 Street F... £116.19 1 £116.19
>
> Shipped via La Poste
>
> -------------------------------------------------------------------------
> Item Subtotal: £97.15
> Shipping and handling: £4.98
> VAT: £20.02
>
> Total: £122.15
>
> Payment Total: EUR 144,06**
>
> This completes your order.
>
> Your right to cancel:
> At Amazon.co.uk we want you to be delighted every time you shop with us.
> Occasionally though, we know you may want to return items. Read more about
> our Returns Policy at: http://www.amazon.co.uk/returns-policy/
>
> Further, under the United Kingdom's Distance Selling Regulations, you have
> the right to cancel the contract for the purchase of any of these items
> within a period of 7 working days, beginning with the day after the day on
> which the item is delivered. This applies to all of our products. However,
> we regret that we cannot accept cancellations of contracts for the
> purchase of video, DVD, audio, video games and software products where the
> item has been unsealed. Please note that we are unable to accept
> cancellation of, or returns for, digital items once downloading has
> commenced. Otherwise, we can accept returns of complete product, which is
> unused and in an "as new" condition.
>
> Our Returns Support Centre will guide you through our Returns Policy and,
> where relevant, provide you with a printable personalised return label.
> Please go to http://www.amazon.co.uk/returns-support to use our Returns
> Support Centre.
>
> To cancel this contract, please pack the relevant item securely, attach
> your personalised return label and send it to us with the delivery slip so
> that we receive it within 7 working days after the day of the date that
> the item was delivered to you or, in the case of large items delivered by
> our specialist couriers, contact Amazon.co.uk customer services using the
> link below within 7 working days after the date that the item was
> delivered to you to discuss the return.
>
> http://www.amazon.co.uk/contact-us
>
> For your protection, where you are returning an item to us, we recommend
> that you use a recorded-delivery service. Please note that you will be
> responsible for the costs of returning the goods to us unless we delivered
> the item to you in error or the item is faulty. If we do not receive the
> item back from you, we may arrange for collection of the item from your
> residence at your cost. You should be aware that, once we begin the
> delivery process, you will not be able to cancel any contract you have
> with us for services carried out by us (e.g. gift wrapping).
>
> Please also note that you will be responsible for the costs of collection
> in the event that our specialist courier service collect a large item from
> you to return to us.
>
> As soon as we receive notice of your cancellation of this order, we will
> refund the relevant part of the purchase price for that item.
>
> Should you have any questions, feel free to visit our online Help Desk at:
>
> http://www.amazon.co.uk/help
>
> If you've explored the above links but still need to get in touch with us,
> you will find more contact details at the online Help Desk.
>
> Note: this e-mail was sent from a notification-only e-mail address that
> cannot accept incoming e-mail. Please do not reply to this message.
>
> Thank you for shopping at Amazon.co.uk
>
> -------------------------------------------------
> Amazon EU S.Ã .r.L.
> c/o Marston Gate
> Ridgmont, BEDFORD MK43 0XP
> United Kingdom
> -------------------------------------------------
>
> ** Amazon Currency Converter is provided by Amazon Services Europe SARL.
> Click https://www.amazon.co.uk/gp/tfx/t-and-c.html for terms of use.
"Sinon, crois-moi, des gars qui jouent comme au japon, y en a plein en par chez nous. Mais ils font pas forcément des tournois.
Ils passent leurs vie en salle d'arcade et ça leur suffit."
Ils passent leurs vie en salle d'arcade et ça leur suffit."
-
lilseng
- stick de plastique
- Messages : 46
- Inscription : 21 juin 2009, 12:20
Re: Gros probléme de livraison Amazon UK
Email de réponse a ma question d'où était passé ma commande
Dear Customer
>
> Thank you for contacting Amazon.co.uk.
>
> We are sorry that you have not yet received your order #026-7744948-9648308 and understand how disappointed you are.
>
> At Amazon.co.uk, we value your trust and we certainly didn't intend for this to happen.
>
> We are committed to delivering your order from the moment it is placed. We take full responsibility should any item become lost or damaged while being delivered and we are more than happy to replace these items at our own cost.
>
> You did the right thing by contacting the local postal service, and I regret that this didn't resolve your concerns.
>
> We can confirm that it was sent from our Fulfilment Centre via La Poste on September 11, 2009 to the following address:
>
*******
*******
******
>
> As listed on the website, we estimate a delivery time of 2-4 business days for these packages.
>
> Unfortunately, in spite of all of our efforts, there can sometimes be unforeseen delays, and in this case we would ask that you wait a little longer for your parcel to arrive.
>
> Our carriers have proven over time to offer a very efficient and reliable service. However, we are very aware that as a company we rely heavily on the postal system to supply our customers with their orders, and that any delay during transit such as this reflects badly on us.
>
> If your package has not arrived by September 24, 2009, please contact us to confirm that you have not received your order.
>
> We can indeed understand that it is a bit frustrating to wait till that length of time. However, I hope you'll understand that this additional period gives us the time to take right actions upon your order, under such situations so that the matter is resolved to your fullest satisfaction.
>
> Further, the vast majority of our orders are usually delivered well within the expected delivery time; however, occasionally a package may be delayed. This is not a common occurrence but when it does happen, we take full responsibility and will endeavour to find a solution.
>
> We take full responsibility should your order not arrive.
>
> Please contact us again on the above date if you have not received your order or if you have any further questions by using the link provided below and we will assist you further:
>
> http://www.amazon.co.uk/rsvp-mi?c=gvftd ... 432&q=uko2
>
> Please note: this e-mail was sent from an address that cannot accept incoming e-mail. Please use the link above to send us your reply.
>
> We do want to make sure that you receive your order. Please accept our sincere apologies for the delay. We will take full responsibility till you receive the items in good condition.
>
> Thank you for your patience and understanding, and for shopping at Amazon.co.uk.
>
> Please let us know if this e-mail answered your question:
>
> If yes, click here:
> http://www.amazon.co.uk/rsvp-y?c=evftvttg3431078507
> If not, click here:
> http://www.amazon.co.uk/rsvp-n?c=evftvt ... 507&q=ukff
>
> Please note: this e-mail was sent from an address that cannot accept incoming e-mail.
>
> To contact us about an unrelated issue, please visit the Help section of our website.
>
> Warmest regards
>
>
> Kavitha V.
> Amazon.co.uk
> We're Building Earth's Most Customer-Centric Company
Dear Customer
>
> Thank you for contacting Amazon.co.uk.
>
> We are sorry that you have not yet received your order #026-7744948-9648308 and understand how disappointed you are.
>
> At Amazon.co.uk, we value your trust and we certainly didn't intend for this to happen.
>
> We are committed to delivering your order from the moment it is placed. We take full responsibility should any item become lost or damaged while being delivered and we are more than happy to replace these items at our own cost.
>
> You did the right thing by contacting the local postal service, and I regret that this didn't resolve your concerns.
>
> We can confirm that it was sent from our Fulfilment Centre via La Poste on September 11, 2009 to the following address:
>
*******
*******
******
>
> As listed on the website, we estimate a delivery time of 2-4 business days for these packages.
>
> Unfortunately, in spite of all of our efforts, there can sometimes be unforeseen delays, and in this case we would ask that you wait a little longer for your parcel to arrive.
>
> Our carriers have proven over time to offer a very efficient and reliable service. However, we are very aware that as a company we rely heavily on the postal system to supply our customers with their orders, and that any delay during transit such as this reflects badly on us.
>
> If your package has not arrived by September 24, 2009, please contact us to confirm that you have not received your order.
>
> We can indeed understand that it is a bit frustrating to wait till that length of time. However, I hope you'll understand that this additional period gives us the time to take right actions upon your order, under such situations so that the matter is resolved to your fullest satisfaction.
>
> Further, the vast majority of our orders are usually delivered well within the expected delivery time; however, occasionally a package may be delayed. This is not a common occurrence but when it does happen, we take full responsibility and will endeavour to find a solution.
>
> We take full responsibility should your order not arrive.
>
> Please contact us again on the above date if you have not received your order or if you have any further questions by using the link provided below and we will assist you further:
>
> http://www.amazon.co.uk/rsvp-mi?c=gvftd ... 432&q=uko2
>
> Please note: this e-mail was sent from an address that cannot accept incoming e-mail. Please use the link above to send us your reply.
>
> We do want to make sure that you receive your order. Please accept our sincere apologies for the delay. We will take full responsibility till you receive the items in good condition.
>
> Thank you for your patience and understanding, and for shopping at Amazon.co.uk.
>
> Please let us know if this e-mail answered your question:
>
> If yes, click here:
> http://www.amazon.co.uk/rsvp-y?c=evftvttg3431078507
> If not, click here:
> http://www.amazon.co.uk/rsvp-n?c=evftvt ... 507&q=ukff
>
> Please note: this e-mail was sent from an address that cannot accept incoming e-mail.
>
> To contact us about an unrelated issue, please visit the Help section of our website.
>
> Warmest regards
>
>
> Kavitha V.
> Amazon.co.uk
> We're Building Earth's Most Customer-Centric Company
"Sinon, crois-moi, des gars qui jouent comme au japon, y en a plein en par chez nous. Mais ils font pas forcément des tournois.
Ils passent leurs vie en salle d'arcade et ça leur suffit."
Ils passent leurs vie en salle d'arcade et ça leur suffit."
-
Wovou
- John Master
- Messages : 20056
- Inscription : 03 janv. 2004, 00:57
- Localisation : Toulouse
-
nofutur
Re: Gros probléme de livraison Amazon UK
+1
Patience, si le système anglais est composé principalement de moules, le système français n'en est pas moins !
Patience, si le système anglais est composé principalement de moules, le système français n'en est pas moins !
-
Invité
Re: Gros probléme de livraison Amazon UK
[quote="nofutur"]+1
Patience, si le système anglais est composé principalement de moules, le système français n'en est pas moins ![/quote]
Oui mais bon j'ai commandé le 10 je m'impatiente et j'ai peur de me faire banane
Patience, si le système anglais est composé principalement de moules, le système français n'en est pas moins ![/quote]
Oui mais bon j'ai commandé le 10 je m'impatiente et j'ai peur de me faire banane
-
Pouh
- Moé Powaaaaaaaaaa!
- Messages : 12425
- Inscription : 01 janv. 2005, 11:22
Re: Gros probléme de livraison Amazon UK
Heureusement que tu commandes pas sur des sites de Hong-Kong, tu risquerais de na pas trouver le sommeil... 
-
nofutur
Re: Gros probléme de livraison Amazon UK
Les délai se sont améliorés niveau international mais pour l'europe 
Par avion Asie>France, 5~7 jours ouvrés et pour l'europe c'est entre 4 & 10 jours ouvrés
Par avion Asie>France, 5~7 jours ouvrés et pour l'europe c'est entre 4 & 10 jours ouvrés
-
marshalld12
- stick de platine
- Messages : 2300
- Inscription : 17 avr. 2006, 17:39
- Localisation : paris 20
Re: Gros probléme de livraison Amazon UK
mais clair quoi...
faudrais arreter de croire que des paquets venant d'angleterre vont arriver en deux jours...surtout que les délais sont bien dis,3 a 5jours a compter de la date d'envoi.pas a date de la commande...
pour info une commande a été envoyé lundi,je l'ai recu aujourd'hui d'amazon uk...
ca devrais pas tarder pour toi...
et comme dis plus haut...je serais curieux de voir ta reaction en commandant a hk...la ou un paquet peut mettre 1 mois a arriver...
faudrais arreter de croire que des paquets venant d'angleterre vont arriver en deux jours...surtout que les délais sont bien dis,3 a 5jours a compter de la date d'envoi.pas a date de la commande...
pour info une commande a été envoyé lundi,je l'ai recu aujourd'hui d'amazon uk...
ca devrais pas tarder pour toi...
et comme dis plus haut...je serais curieux de voir ta reaction en commandant a hk...la ou un paquet peut mettre 1 mois a arriver...
-
lilseng
- stick de plastique
- Messages : 46
- Inscription : 21 juin 2009, 12:20
Re: Gros probléme de livraison Amazon UK
Bon voila amazon ma envoyer un email comme quoi il ont pas réussi a expédié l'objet et me rembourse la somme....
Je suis déçu...
Je suis déçu...
"Sinon, crois-moi, des gars qui jouent comme au japon, y en a plein en par chez nous. Mais ils font pas forcément des tournois.
Ils passent leurs vie en salle d'arcade et ça leur suffit."
Ils passent leurs vie en salle d'arcade et ça leur suffit."
-
nofutur
Re: Gros probléme de livraison Amazon UK
C'est comme toutes ces boites virtuelles qui engrangent les commandes et le pognon qui va avec, annule la commande unilatéralement quelques jours/semaines/mois plus tard et remboursent 
J'ai eu ce genre de mauvais trip avec plus d'une dizaine de boite: cd japan, playasia, asian alternative, hobbylink japan, amazon, ...
J'ai eu ce genre de mauvais trip avec plus d'une dizaine de boite: cd japan, playasia, asian alternative, hobbylink japan, amazon, ...
-
Kaede
- stick de bronze
- Messages : 180
- Inscription : 08 avr. 2005, 18:48
-
nofutur
Re: Gros probléme de livraison Amazon UK
Mon post ?!
Nan, en une dizaine d'année de commande via internet, j'ai eu pas mal de surprises sur des trucs soi disant dispo et qui ne l'était pas au final ... mais ça tu ne le sais qu'après coup!!
Alors c'est vrai que pour le matos d'arcade c'est à part, mais tout ce qui est jeu vidéo, figurines, manga, DVD/CD en édition spéciale ... ça peut être assez folklo.
Nan, en une dizaine d'année de commande via internet, j'ai eu pas mal de surprises sur des trucs soi disant dispo et qui ne l'était pas au final ... mais ça tu ne le sais qu'après coup!!
Alors c'est vrai que pour le matos d'arcade c'est à part, mais tout ce qui est jeu vidéo, figurines, manga, DVD/CD en édition spéciale ... ça peut être assez folklo.
-
nofutur
Re: Gros probléme de livraison Amazon UK
Bugger off you holyshit teller sad odd fart
Edit: oups ya une couille in the paté ... le message anglish incitant à la paix dans le monde en cette journée ensoleillée a disparu
D'où mon emportement bien matinaleuh !!
Edit: oups ya une couille in the paté ... le message anglish incitant à la paix dans le monde en cette journée ensoleillée a disparu
D'où mon emportement bien matinaleuh !!
Dernière modification par nofutur le 03 oct. 2009, 16:40, modifié 1 fois.
-
biniou
- stick de diamant
- Messages : 6404
- Inscription : 06 janv. 2004, 12:09
- Localisation : Dordogneuuuh
Re: Gros probléme de livraison Amazon UK
011000011010101100011101 ya dirty bot !
Faute de commandes suffisantes, ils annulent tout.
Pere-noel.fr fonctionnait comme ça...
Non car ces boutiques n'ont pas de stock, et attendent d'avoir assez de commande pour eux-meme passer commande auprès de leur fournisseur et avoir un tarif interessant pour se faire leur marge.Kaede a écrit :Rassurez-moi, c'est une blague ce dernier post ?
Faute de commandes suffisantes, ils annulent tout.
Pere-noel.fr fonctionnait comme ça...
